Privacy Policy

Welcome to Humanizing Agents. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our AI-powered chat agents.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Data Controller: Humanizing Agents is the data controller responsible for your personal data. For any questions about this policy or our data practices, please contact us using the information provided at the end of this document.

We collect information that you provide directly to us, information collected automatically, and information from third-party sources.

Information You Provide

• Account Information: Name, email address, password, and organization details when you create an account
• Billing Information: Payment card details, billing address, and transaction history (processed securely through our payment providers)
• Profile Information: Profile picture, company name, website URL, and other optional profile details
• Agent Configuration: Custom settings, knowledge base content, branding information, and avatar preferences you configure for your AI agents
• Communications: Information in emails, support tickets, or feedback you send to us

Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths
• Conversation Analytics: Aggregated statistics about AI agent conversations, response times, and satisfaction metrics
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

Information from Third Parties

• Single Sign-On: Information from identity providers when you use SSO
• Integrations: Data from connected services you authorize
• Business Partners: Information from partners for fraud prevention and account verification

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information for:

Service Delivery

• Creating and managing your account
• Processing payments and managing subscriptions
• Powering AI agent conversations and responses
• Providing customer support and responding to inquiries
• Sending service-related notifications and updates

Improvement and Development

• Analyzing usage patterns to improve our platform
• Developing new features and services
• Conducting research and analytics
• Testing and quality assurance

Legal and Compliance

• Complying with legal obligations
• Enforcing our terms of service
• Protecting against fraud and unauthorized access
• Responding to legal requests and preventing harm

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who help us operate our platform, including:

• Cloud hosting providers (AWS, Azure)
• Payment processors (Stripe)
• Analytics providers
• Customer support tools
• Email service providers

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes or government requests
• Protect our rights, privacy, safety, or property
• Prevent fraud or address security issues
• Protect users and the public

With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection
• Audits: Regular third-party security audits and penetration testing
• Compliance: SOC 2 Type II certified, GDPR compliant, HIPAA ready

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential. For more information about our security practices, visit our Security page.

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

To exercise any of these rights, please contact us at privacy@humanizing-agents.com. We will respond to your request within 30 days.

California Residents: Under the CCPA, you have additional rights including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

Your information may be transferred to, and maintained on, servers located outside of your country of residence. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

EU/EEA Users

For users in the European Union or European Economic Area, we ensure appropriate safeguards for international data transfers through:

• Standard Contractual Clauses (SCCs) approved by the EU
• Adequacy decisions for certain countries
• Binding Corporate Rules where applicable

Data Residency Options

Enterprise customers may choose specific data residency options to keep their data within designated regions. Contact our sales team for more information about data residency options.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Data: Retained for the duration of your account plus 30 days after deletion
• Conversation Data: Configurable retention period (default: 90 days) based on your plan
• Billing Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Aggregated, anonymized data may be retained indefinitely
• Support Communications: Retained for 3 years after resolution

When your data is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@humanizing-agents.com.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information from our systems promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new effective date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice in our application

We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us:

For EU/EEA users, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.

For security-related inquiries, please contact security@humanizing-agents.com.